In Case of Errors or Issues

If you encounter any errors, such as error messages displayed or problems with saving, there may be errors in your internet connection. Please try the following:

• Try again where you can expect a better connection environment.
• Clear your browser’s cache
  • Reference: Kyoto University Institute for Information Management and Communication FAQ: How do I clear the cache?"
    • Japanese link: https://www.iimc.kyoto-u.ac.jp/ja/faq/general/general/post_159.html
    • English link: https://www.iimc.kyoto-u.ac.jp/en/faq/general/general/post_159.html
• Restart your browser or device.

If you are unable to upload a file

please check the file name and file size.

File Name:

Use alphanumeric or numeric characters. Do not use symbols or spaces.

File Size:

PDF file: Up to 3MB

If the problem is still not resolved:

If the above actions do not resolve the problem, please contact us at the email address mentioned below.
Please provide as much of the following information as possible:

• Time the error occurred (please specify whether JST or local time)
• Details of the error message (possibly a screenshot)
• OS of your device (including the version)
  • Example: Windows 11, macOS 14.
• Browser of your device
  • Example: Edge, Chrome, Firefox, Safari

Contact:

amgenscholars[at]mail2.adm.kyoto-u.ac.jp
Please replace [at] with @ when sending your email.